We offer Cash-on-Delivery as a convenient and reliable mode of payment to our customers. For those who want to take out the hassle of preparing and paying in cash, we also have the following payment options: Online or Fund Transfer, Bank Deposit, GCash and PayMaya. We have BDO, BPI and Metrobank for our bank options. *Cash-on-delivery is available in Metro Manila.
*Non-cash on delivery payment options (or payment before delivery; such as online transfer, bank deposit, GCash or PayMaya payments) are much cheaper than COD transactions.
Payment details will be available upon check-out / order confirmation. Please do not use other payment options, aside from the ones mentioned above.
Payment FAQs:
Q: If I choose Non-Cash on Delivery (Online/Fund Transfer, Bank Deposit, GCash or PayMaya) as a mode of payment, how soon should I send the proof of payment for my transactions to be valid / eligible?
A: For non-cash on delivery purchases, please settle the payment within 24 hours after check-out to keep your reservation. After 24 hours, Steleo PH has the right to cancel orders that are not paid within the given time. Shall there be any delay in settling the payment, the customer should message Steleo PH beforehand or as soon as possible via Facebook (Steleo PH) or Instagram (@steleo.ph) on when the customer will be able to settle the payment and reason for delay. We are very understanding on this, especially for bank deposits, since banks are closed on Sundays. Just please let us know. 😊
Q: For non-cash on delivery purchases (Online/Fund Transfer, Bank Deposit, GCash or PayMaya), where should I send my proof of payment?
A: Send us your complete name or order number, together with the photo / screenshot of your proof of payment (validated deposit slip or transfer confirmation message) to our Facebook messenger (Steleo PH), Instagram message (@steleo.ph) or to steleo.ph@gmail.com, for us to verify your payment. No need to send on all channels, please choose only one, whichever is most convenient. For faster processing, please send to our Instagram direct message.
Q: Will the delivery / shipping fee be cheaper if I choose to pay the items before delivery (i.e. Online/Fund Transfer, Bank Deposit, GCash or PayMaya)?
A: We researched and partnered up with our trusted couriers to ensure that your packages will be delivered conveniently and on time, with minimal and affordable shipping fees. Choosing payment before delivery option will yield cheaper shipping fees since the COD fee will be removed (COD fees are applicable only to COD / cash on delivery transactions).
Important:
Steleo PH team has the right NOT to ship partially paid orders or orders chosen with the wrong shipping fee even if it is partially paid. Customers should be responsible for choosing the appropriate and correct shipping fee for their orders, corresponding to their address and mode of payment. Please deposit / transfer payment only on the mentioned channels above.
For Cash-on-Delivery transactions, strictly NO refusal of orders once it arrives on the specified address. Customers who refuse to pay or receive package upon delivery will no longer be entertained, moving forward. Please read our Terms & Conditions.