We ship-out customer orders within 1 to 3 days after order is paid and/or confirmed. No shipping of parcels on Sundays and Holidays. Our trusted partner couriers will pick-up the package from us and deliver to your doorstep.
So how do you track your package once shipped out? It’s very easy and can be done online. Once your order is shipped, we’ll send a tracking number and a link to your email address, Instagram / Facebook message, or via SMS text so you can conveniently check the status of your package. Please always keep your line open so rider or courier can contact you on the day of delivery.
After ship-out, please allow 1-5 days delivery time for Metro Manila; 2-7 days for Greater Manila Area (Bulacan, Cavite, Laguna and Rizal); while 3-11 days for Provincial areas. Island areas can take up to 14 days to deliver. With the COVID-19 travel restrictions and holiday surge, please understand if there will be any delay on delivery; but we assure you – that we will coordinate closely with our courier for the on-time delivery of your packages.
If customer cannot receive the package on the day of delivery, customer should inform or reply to the courier/rider that items cannot be received on that day and provide / recommend a new date when orders can be received.
*Please take note that our partner courier will only attempt to deliver 2 to 3 times, depending on reason for rescheduling. After 2-3 failed delivery attempts, the courier will automatically send back the package to us. But don’t worry since others (family members, officemates, guards, etc.) can receive your package on your behalf, as long as your orders are already paid, or you’ve already endorsed the payment to the receiver. Please let the courier know if someone else will be receiving the package for you. If package is paid already, we will refund your order, just in case, package is not successfully delivered.